Support

You can reach PDF Vault support at support@getpdfvault.com, or by sending a message through the form on this page.

Because your documents never reach us, we cannot look at your file to diagnose a problem — so the more you can tell us about what you were doing, which browser you use, and what happened instead, the faster we can help. Never email us a confidential document; we do not want a copy, and that is rather the point of the product.

Before you write in

• Check the FAQ. Most questions about limits, privacy, and formats are answered in the FAQ.
• Try a hard refresh. Because the app is cached for offline use, an old version can occasionally linger.
• Note your browser. Tool behaviour differs slightly between Chrome, Safari, and Firefox.
• Large files. If a big document fails, it is usually browser memory — try closing other tabs first.